uk consumer law 6 year warranty apple

Oct 21, 2023

They do not have to provide a reason. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs No problems so far. I am in Italy -- how do I contact repairs under the international warranty? Dont worry we wont send you spam or share your email address with anyone. Hope that clarifies the situation for people. Apple rejects repairing imac under consumer law (UK, England) If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. No one here is a search engine and this is not a consumer law or consumer advocacy Website. Is there anything wrong with this page? If this is an authorized Apple service repair tech then he/she would know. Now, you state 6 years but most consumer law is 2 years. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. You can find out more or opt-out from some cookies. 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Find out if its easier to use your legal rights on faulty goods instead. European law does, however, provide that all goods must have at least a two-year warranty. Check your paperwork to find out how you make a claim. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Refunds. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Something went wrong, please try again later. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. This coverage operates alongside and in addition to your statutory rights under UK consumer law. Advice can vary depending on where you live. JavaScript is disabled. Sales of this kind are known as distance selling. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. Apple are liable for an Apple product under EU consumer law. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Mix of information in the above replies, most of it accurate but a quick reminder :-. You can change your cookie settings at any time. I live in Turkey, I'm thinking of buying a macbook from Germany soon. Your Hardware Warranty - Apple Apple may provide or recommend responses as a possible solution based on the information The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Its important you look out these words if you bought it second hand or were given it as a gift. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. only. when you have to offer refunds and accept returns. #8. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. The TV works when you get home,. Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. Whats in a warranty? Out of guarantee iPad battery replacement policy and cost? Even then the labour costs would be chargeable quite legitimately. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). This is a user to user Apple product technical support community. What exactly does this mean? See here: https://www.apple.com/uk/legal/statutory-warranty/. Check when you have to offer refunds and accept returns. He explained that he took out a three-year warranty on the set. Other EU nations may vary. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. Your legal recourse is with the person you bought it from. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. A forum where Apple customers help each other with their products. There are some flaws with your argument: 1. New comments cannot be posted and votes cannot be cast. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. 1-800-MY-APPLE, or, Sales and Has Brexit put your consumer rights at risk? EU consumer law 6 year warranty - Apple Community For goods purchased in Scotland, these rights expire five years from delivery of the goods. Is this then covered under faulty hardware warranty? 2023 Apple Products and Consumer Law Rights I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. I have read somewhere that they will only change the battery, for example. We are all just volunteer Apple product users here, from all over the world, just like you. call John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. All postings and use of the content on this site are subject to the. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. Section 19: Consumer's rights to enforce terms about goods. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Apple may also request that the customer replace components with readily installable parts. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. Consumer Rights Act 2015 - Explanatory Notes - Legislation.gov.uk For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. If you cant find contact details, call the seller or trader and ask for advice. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. Thanks! Apple contact details are available here. This is because you first have to prove the fault is not down to you. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale.