get quotes and more. 1 0 obj This business is in an industry that may require professional licensing, bonding or registration. % /MediaBox [0 0 612 792] The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. << WebExcellent 100% Very good 0% Average 0% Poor 0% Terrible 0% Latest Reviews: Everyone has been extremely nice 5 Everyone has been extremely nice, helpful, explaining everything /Annots [] Reviews /Type /Page /MediaBox [0 0 612 792] /Contents [71 0 R 72 0 R 73 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R] << /Annots [] 43 0 obj Strategic provided similar services, albeit operating under a different structure, to the now-shuttered Carolina Legal Services firm, as described in paragraph 12 above. Attorneys use scripts for these calls. 527 AND 342 NOTICE #1: Notice Mandated by 11 U.S.C. This program started in September of 2019 and has consumed a large amount of our finances. Moreover, the outside attorneys that Monarch contracts with repeatedly fail to appear in court and rubberstamp negotiated settlements even when a consumer could not possibly comply with the terms. WebWe are committed to offering top-notch legal services to our clients and the best way for us to do that is to get your honest feedback. We only had 1 year left on our contract and they canceled. >> >> /CropBox [0 0 612 792] /Contents [186 0 R 187 0 R 188 0 R] /Resources 281 0 R << /Annots [] The Ultimate Consumer Guide to Checking Out a Debt Relief Company Before You Sign On the Line, These Private Student Loans Can Be Easily Discharged in Bankruptcy, Top 10 Reasons You Should Stop Paying Your Unaffordable Private Student Loan. /Contents [158 0 R 159 0 R 160 0 R] Indeed, Defendants might prefer for consumers to withdraw from the program after one year. For businesses Categories Blog. 44 0 obj BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Defendants do not hold consumer funds in a client trust account. /MediaBox [0 0 612 792] Specifically, Defendants ignore consumers financial situations and seemingly do not care whether consumers can realistically finish their payment program. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. /Count 10 endobj /Count 10 View complaints, reviews and check out how /Rotate 0 This consumer had paid $3,616.80 to Defendants, but Defendants charged over 96% of these paymentsor $3,476.21 as fees. /Type /Page /Contents [246 0 R 247 0 R 248 0 R] >> << The same can happen to you! /Rotate 0 Update 2 On The Make Money With a Side Hustle Project. >> According to the script that outside paralegals or notaries read at these short meetings, a Monarch attorney reviews the consumers file after the meeting and calls the consumer within a few days of the meeting. endobj BBB is here to help. /Contents [198 0 R 199 0 R 200 0 R] Defendants Trick Consumers into Believing that Attorneys Will Negotiate their Debt Settlements, When that Work is Actually Performed by Non-Lawyer Contractors. While Strategic and its subsidiaries process consumers substantial payments, provide ineffective customer service, and may negotiate with creditors, Monarch convinces consumers that a law firm is providing the debt resolution services. /Parent 11 0 R /Rotate 0 Be the first one to write one. << When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. But the Citys investigation indicates that Defendants services are not performed by lawyers, and lawyers do not actually supervise the non-attorneys settling debts. /Rotate 0 /Contents [254 0 R 255 0 R 256 0 R] /Type /Page How to stop Monarch Recovery Management harassment Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. /Parent 4 0 R /Rotate 0 /CropBox [0 0 612 792] /Contents [174 0 R 175 0 R 176 0 R] I contracted with Monarch Legal on Feb., 2020 because I was unable to pay all of my credit card debts from a serious drop in my business. To get away with Defendants scam, Monarch structured itself as a law firm in an attempt to evade responsibility under consumer-protection laws and to leave consumers without meaningful redress. /Metadata 2 0 R After several payments, the consumer paid $75 to the creditor and $50 in fees. Third, consumer debts with balances of less than $1,000 are ineligible for refunds. /MediaBox [0 0 612 792] << Monarch Legal Group is a law firm. /Type /Page endobj >> /Contents [206 0 R 207 0 R 208 0 R] Monarch Legal Group is not responsible for the accuracy or correctness of the opinions or comments. If we can verify it in our system, an email will be sent to you with your password. endobj Categories Blog For businesses. endobj /Parent 4 0 R In one example, Defendants collected 19% of a consumers total debtor $6,771.60during the first 22 months of a 48-month payment plan. Each of the lawyers on this site are either Managers, Members, Partners, Limited Partners or staff attorneys. /Rotate 0 Reviews In which an option of consolidating all my unsecured debt into a single monthly payment was advertised. /Resources 257 0 R /Parent 9 0 R /Parent 10 0 R For good reason: a law degree is not needed to ask creditors to reduce someones debt. 7 0 obj Attorneys and/or law firms promoted through this website are also federally designated Debt Relief Agencies. | Read 21-40 Reviews out of 44 /MediaBox [0 0 612 792] /Contents [138 0 R 139 0 R 140 0 R] << Violations of the DSCPA are also violations of the Illinois Consumer Fraud and Deceptive Business Practices Act. Standard phone and data charges will apply. Its deceiving, unethical and gives the Industry and the legitimate companies a black eye. /Resources 265 0 R Monarch promises in promotional materials and in retainer agreements that it will provide Litigation Defense Services in the event the client receives a Summons and Complaint from a creditor or debt collector for non-payment. This website is an advertisement. https://getoutofdebt.org//20126/how-to-try-to-get-refund-from-debt-relief-company. /F1 67 0 R 62 0 obj Defendants intend for prospective consumers to rely on falsified positive reviews so that they decide to participate in Defendants program. Reviews A reasonable consumer likely would decline to contract with Monarch had she known that debt negotiation and customer service would be outsourced to another company in another state that is staffed by non-lawyers. 55 0 obj ] As described in Section VI below, Monarch repeatedly fails to provide those services. /Contents [234 0 R 235 0 R 236 0 R] /Contents [178 0 R 179 0 R 180 0 R] /Contents 66 0 R /Contents [114 0 R 115 0 R 116 0 R] endobj /Rotate 0 Monarch consumers sign an agreement that says that the company will review the consumers personal hardship and other debt circumstances and formulate a plan to negotiate improved terms. As described further in Section IV below, the Citys investigation indicates that Monarch does not conduct a meaningful financial review. /Resources 93 0 R endobj How BBB Processes Complaints and Reviews. /Annots [] Monarch Legal Group | Better Business Bureau Profile Defendants dramatically misstate the consumers estimated savings and program length. /Resources 121 0 R Illinois Attorney General Lisa Madigan said that Legal Helpers lawyers were a front to collect hefty fees from struggling consumers. Legal Helpers agreed to refund $2.1 million to Illinois consumers in a settlement. /Type /Page /Contents [134 0 R 135 0 R 136 0 R] On information and belief, Defendants do not care about consumers successful completion of the plan because their up-front fee structure allows them to make most of their profit during the first year of the payment program. In total, those settlement fees cannot exceed 15% of the savings the debt settlement provider negotiated for the consumer. But Defendants repeatedly break this promise and leave consumers to defend themselves in court, even though consumers pay hundreds to thousands of dollars in legal fees. >> /Contents [154 0 R 155 0 R 156 0 R] >> /Type /Page FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN You can read the complaint filed in this case. First, that program is most profitable for Defendants. Monarchlegalgroup Reviews | Read Customer Service As discussed in paragraph 36 above, customers pay a Retainer Fee (often around $1,000) and a monthly flat Legal Administration Fee (from $55 to $85). /Annots [] If Defendants provided more accurate estimates based on their fee structure, interest, and creditor fees, consumers would understand that Defendants program does not provide a significant benefit and may in fact make consumers worse off. 342 (b) (1) and 527 (a) (1) My wife and I enrolled in a program to negotiate our debts with Monarch Legal Group. Copyright 2022 Monarch Legal Group Reviews. Reviews >> /Contents [274 0 R 275 0 R 276 0 R] Monarch Investment and Management Group Engaged Employer Overview 261 Reviews 105 Jobs 565 Salaries 39 Interviews 77 Benefits 67 Photos 93 Diversity + /MediaBox [0 0 612 792] On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Monarch Media Group's products or services. ] In reality, the Citys investigation indicates that Monarch attorneys are only superficially involved to trick consumers into thinking that lawyers are performing debt resolution services when the work is actually performed by non-lawyers at Strategic (if the work is performed at all). endobj /CropBox [0 0 612 792] Terms and Conditions >> By the time Defendants began negotiating down the debt, the $910 debt had risen to $1,827.01. /CropBox [0 0 612 792] << /Resources 253 0 R /CropBox [0 0 612 792] If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Consumers reported to the City that they were unable to receive answers from the attorney identified on Monarch paperwork and instead were forced to direct questions to non- lawyers who were not familiar with their situations. c. Another consumer wrote: I called and then they told me after I had paid them a little over $300 a month for 7-9 month period that there was nothing in my account just $100 and that the rest went to their fees, fees for providing no service. /AA 5 0 R /Type /Page Don't have an account? endobj The refund policy appears to exclude most aggrieved consumers. Income and expense information dictates consumers capacity for monthly payments. endobj THIS IS AN ADVERTISEMENT. >> 22 0 obj /MediaBox [0 0 612 792] << /Parent 11 0 R /CropBox [0 0 612 792] endobj Employee and customer online reviews suggest that Strategic works with as many as ten law firms:. /Contents [182 0 R 183 0 R 184 0 R] /CropBox [0 0 612 792] endobj endobj I had been paying all of my credit cards both person and business. /Kids [45 0 R 46 0 R 47 0 R 48 0 R 49 0 R 50 0 R 51 0 R 52 0 R 53 0 R 54 0 R] /Resources 101 0 R /CropBox [0 0 612 792] /Type /Page >> >> The Citys investigation indicates that Defendants do not act in consumers best interest when creating a customized payment program. BBB Business Profiles may not be reproduced for sales or promotional purposes. Defendants tell consumers that they will not begin settling debts until consumers have made at least seven to nine months of payments. 63 0 obj /Type /Pages Notify me of follow-up comments by email. In the first 12 months, Defendants collect their service costs and retainer fees. Monarch Solicitors. It is not a lawyer referral service or prepaid legal Legal services are only offered once a Monarch Legal Group attorney has had an opportunity to review the specific facts of a case and indicates a willingness to take on the representation. /Rotate 0 /Type /Page endobj /Parent 9 0 R
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