endobj Ask a question, lodge a service request, report a local issue or provide feedback through an online form. We care about the protection of your data. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H Recently we undertook a significant review of how we deliver service to our customers. If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. Sign up for our newsletter to stay up to date. Photo: File IT was a $64,000 question that amounted to nothing. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. council@pmhc.nsw.gov.au Mail Reach us by posted mail. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. % Find information on our council, and their contact details. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. <>>> I don't know who lodged them (the complaints) or what is going on. Email Send us an email and we'll get back to you as soon as possible. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. Police appeal for . Ph: 6581 8111, 17 Burrawan Street We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". We review the information you give us and decide what action to take. Add data for Port Macquarie. Part 1: What is unreasonable conduct by a complainant? The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Contact us for any help on browser support. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. I corrected it and advised of what I had actually said. /Root 9 0 R If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. $1000 a week is spent on this rubbish.". We live in an environment where anonymous people can make complaints - what can you do about it. endobj "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. endobj If we can't handle your complaint, we'll tell you who can help. Advertisement Ad Local News 11 0 obj <>stream PO Box 84, Port Macquarie NSW 2444. Your digital subscription includes access to content from all our websites in your region. We can help you make a complaint. Learn more. all the different ways you can get in touch with us. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. What would you like to report? - Port Macquarie-Hastings Council Port Macquarie and Surrounds Community Notice Board. - Facebook Contact us - Port Macquarie-Hastings Council Please enable JavaScript in your browser's settings and refresh the page. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. What's your customer experience? | Port Macquarie-Hastings Council Have See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Port Macquarie: Council creates new role to weed out old ways <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> 7 0 obj Complaints can: increase the chance of getting a better outcome help others in similar situations << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. xc`````z f2 E: council@pmhc.nsw.gov.au Ph: 6581 8111, 17 Burrawan Street We pay our respects to the people, the cultures and the elders, past, present and emerging. Compare Port Macquarie with: Do you live in Port Macquarie? x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Making a complaint - NSW Ombudsman 8 0 obj Be very wary of politicians sounding the youth crime alarm. Your digital subscription includes access to content from all our websites in your region. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. He also asked if council will inform him of the results of any complaints made against him. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Please enable JavaScript in your browser's settings and refresh the page. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor.
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