Once we got into the venue we were told we had no seats that it was general admission. It's looks like pure scam. Hell they got there money so send the tickets. This info is used to verify your account. Thanks! If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Use of this website signifies your agreement to our, / Understanding your order's delivery status. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. We really do appreciate the feedback though. It would have cost me 1300 for the same ones had I waited any longer. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! 24/7 customer support: If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Again, I did everything right. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Gather all the information you have on the purchase. Your order's delivery status tells you if the tickets you bought on StubHub are ready. What's tricky, however, is that there aren't pre-set fees. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Not a very cool market price wise but sometimes it's worth the artist and experience. Solved: Why would seller unnecessarily delay ticket delive - StubHub User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I was assigned 2 seats, 67&68. Did you find it helpful? They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Solved: Have not yet received tickets - StubHub Community When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. It should be when you pay for the tickets then the tickets should be sent . Not sure how this malicious tactic is seen as legal. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Help us improve this article with your feedback. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Review your order's ticket type and what its current status means (see below) The only way to complete mlb sales on Stubhub is by entering the barcodes. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword All Rights Reserved. No. Not getting your tickets until the day of the event has become more common with venues. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. I have sold ticket many times before, this is not my first time, never had a problem. Listings are removed without . Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Be sure to include your email address, zip/postal code, and order number as well. but we will do all that we can to help you out. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Unsubscribe easily. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Rather, those fees can fluctuate based on factors such as ticket price and demand. I am in the same boat. OP the seller has until the "ready by" date. After the switch, you will enter the email address you use to access the community in order to reset your password. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. It is not in a seller's best interest to cause issues for a buyer at the same time. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Sometimes, StubHub only allows hard stock ticket sales. Fan rewards: and our How do I know I can trust these reviews about StubHub? by Maurie Backman | Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Let us know if you have any other questions or concerns. I've been on the phone with them 4 times now to get things resolved. It may be close to the event due to ticket delivery delays. Yes @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Bucket list site for many people let's say. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? But in either scenario, it pays to explore other options, too. Danielle is the author of this solution article. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 1. Leonard of Los Angeles, CA Verified Reviewer. Im in the same situation, How did this get resolved did you receive your tickets or a refund? Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Why does Stubhub wait until the day before the concert to send the tickets? And if you're buying tickets, look at various sites to see which one has the best price. Hey jbsmith! Sorry we couldn't be helpful. Upon reading these reviews I became stressed out and felt like I may have made bad decision. If I would have shut my account down the first day I called none of the others would have made it through.". In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). You will enter your community username and new password and done! I understand you offer guarantee, but I want to make sure I can actually get into the show. Will my tickets arrive in time? Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem A link has directed you to this review. There are still tickets available it is just a very slow process," Smith Tweeted in March. We are changing the way you register and sign-in to the StubHub Community. Click here to read our full review for free and apply in just 2 minutes. Seems like nothing but questions on this site with no answers. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. 03-25-2022 10:53 AM. When that happens, you're guaranteed a full . We can't ask them to send tickets earlier than the date in your order details. Sometimes, events don't go off as planned. Click on 'Submit.'. My daughter's favorite artist was coming and specifically asked me to take her.
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