The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. Ive updated for later ServiceNow builds. You would need to change that to loop through all of the targeted elements to remove the icons. Thanks again keep the posts coming a lot of excellent information has come from the Guru. Product Documentation | ServiceNow So, Ive had to revisit this topic to come up with a better solution and Ive decided to compile all of the different options for making variables read only on a regular form. You could try something like this if you want to use the traditional client script method Workflow decides that how the request item fulfillment will be done from start till end, each any every step or level of the requirement has to be designed in workflow. Additional radio button showing in Service catalog item view - Support One important piece to this is that the work notes field is a journal field, so it will always be blank after submission. Removing a single button is accomplished by using this code in an onLoad or onChange client script. then comments should passed to the approval form. Youve got a syntax error in another client script thats causing all other scripts to fail. both are reference variables. Also, it would be great if it could update the Work Notes or Additional comments that the user has resolved it! This works brilliantly, not saure how long it has been around for. The reason this happens is that IE handles the disabled flag differently than every other browser known to man :). This may have been made obvious on another page, but how would I go about putting a button on a form? please can you tell me what am i doing wrong. . How to add a button asmodify Approver?(should refer to User table) in the catalog item form . Ive removed that section from my code above so you can give it a try. Basically ui policies are used for client side scripting or for client side field manipulations. I recently came across another forum posting where the poster wanted to do something similar. The disabling of the context menu using the script above works great in Firefox, but it causes the page on IE8 to break. Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. Form buttons and context menus are usually a desirable piece of functionality to include on your form. Practice Assignment Task ServiceNow - BasicoService NowLearning These solutions can be used in a variety of places, but will most often be applied to the Catalog Item, Catalog Task, Incident, or Change Request tables. Ive actually had a fix for this for quite some time. Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. Keep it up. In the dialog, navigate to the "Service Catalog" section, select "Catalog Item", and click the "Create" button. Former senior engineer and team lead of Service Portal at ServiceNow. The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). }. Only think I can say is to copy the code exactly. I tried script to hide context menu for users without admin role. Excellent, Mark. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ I have the same issue when reloading the form the button re-appears. a client script on global table but after execution it leaves me with an error Stack over at line 10. This is just to be an example and up to you to finish. Ive used a variation on this to remove all links as follows; //Remove the Submit link Once added approver it should get reflected in the respect form. Using these core activities we can design the workflow. See the comments above by Rob Ballin. It cant be emphasized enough that these modifications are not something that youre going to need to apply on every form in your system. Let me know if it is possible. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. If youve set it up as described, you should end up with the value recorded in work notes. The green back button and reference icon for any reference variables still show. Ive updated this article with a notice at the top to reflect the new functionality. }. Yep. I've updated the article. Thanks Jason. //Disable all elements within with a class of cat_item_option Submit catalog item using script | Servicenow Tutorial | Servicenow Scripting1. You can also view the icons within. img.hide(); Normally a script would do a direct assignment, for example, gr.category = value . This is what worked: // remove reference icon from all variables referencing sys_user table Radio button labels are not displayed in Service Portal Select a Question type and Question subtype for each question to configure how users should respond to the question in a Catalog Item. If you want to make a field mandatory though, you need to use the setMandatory client script on the standard form to do it. No problem. thanks. I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. Can anyone tell me what is wrong with my code ???? Im looking for a way to hide all of the variables that have no value. Can you try changing your if statement to look like this and let me know if that helps? I would guess that youve actually got the Mandatory checkbox checked on the variables youre seeing issues with. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. I'm originally from Sweden, but currently living in San Diego, CA. Execution plan are legacy and are strictly use for task generation and ordering of those tasks. Hi, can you post the code you used for this? Variables just arent designed for use on a regular form like normal fields are. Did you figure this out? //Remove the Submit button The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. function onLoad() { Thanks. Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway.
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