department of housing nsw maintenance

Oct 21, 2023

If you have any questions, please contact us at: Phone: 1800 738 718. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued read more about organization. maintenance, the Housing Contact. All reports are treated seriously and managed in the strictest confidence. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Housing Commission of New South Wales - Research Data Australia The Ombudsman does not have power to make binding and enforceable decisions. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. Housing and homelessness - Communities and Justice Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. contact information for other useful organisations. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Related agencies. Housing NSW's responsibility to repair your premises Your responsibilities as a tenant when repairs need to be made Part 2: Notice To Housing NSW Of The Need For A Repair 6 . As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). Each eRepair request will be reviewed by DCJ staff before processing. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. This includes 130 homes funded previously, and $37 million for 120 homes funded by the 2022 Housing Package. Waterloo | NSW Land and Housing Corporation However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. It contains annual reports, strategic plans, guides, policy documents, and open access It contains annual reports, strategic plans, guides, policy documents, and open access. The Repair Kit - REDWatch You can also call FACS or go to your local office for assistance. Contractors - Bridge Housing In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). Communities and Justice, NSW Department of; Local Offices. As part of this we have changed how we manage repairs and maintenance to your property. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. NSW Government. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Property maintenance issues and problems | Service NSW Requesting maintenance and reporting problems - Family & Community Services However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. This phone line is open 24 hours/day, 7 days/week, 365 days/year. Garden maintenance | Family & Community Services The program has consistently identified improvements That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. acknowledge their continued connection to their country and culture. You can seek legal advice about applying to NCAT for an order. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. If there is, we may suggest changes to policies or procedures. In NSW we have Australias largest social housing portfolio of 125,000 properties. If you are outside of Australia, please click here for overseas phone numbers. E-mail: customersupport@jaggaer.com. Please call us to discuss whether we can help resolve your complaint. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. *All figures current as of 30 November, 2021. Your report is confidential and we treat it seriously. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. Housing Contact . Housing Offices (DCJ Housing) Back to top. We will let the community know when a re-opening date is confirmed. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. You can phone or visit any of our local DCJ offices. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. - Update contact details including emergency . 13Community Housing Industry Association NSW, No. Thats why we have compliance officers in the field every day checking the work of our contractors. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. To make calling.