I sent an e-mail just as you did and still have never received a response. The app keeps telling me to "take action": "To process your order, we need you to take action. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. If you have multi-device protection on your account, it will continue to be billed. If you have multi-device protection on your account, it will continue to be billed. Will it take longer to get to me now? Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop Can anyone from Verizon contact me? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. On hold until I verify my order? : r/verizon - Reddit Hoping it's just a system error and we aren't getting delays like Samsung.com orders. ScootinFruity 9 yr. ago. Get $360 when you bring your phone. Correct answers are available for this post. The service order confirmation is your official receipt once the order is submitted. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Click Manage. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? Cookie Notice Choose from our 5G unlimited plans - all on the same easy-to-manage account. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. I have received no tracking information as of yet. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Sign in to manage & troubleshoot your services. Shipping options for your online purchases FAQs | Verizon While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Vacation Hold: Pause Your Service | CenturyLink You can also access your account with the My Verizon Mobile app. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. New comments cannot be posted and votes cannot be cast. Check Order Status. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. Have a phone you love? I was transferred so didn't have to call but that's the number if it's helpful to anyone else. He kept saying I wouldn't be able to track it until 24 hours. Can someone please help me figure out why this order is taking so long? How do I check the status of an order? Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Thanks, everyone, for your helpful responses! Create a work order to pause your services on the day you specified. and they have no idea what it is and how to deal with it. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Your mobile number also wont be charged for voice, data or feature subscriptions. During the suspension, you wont be charged for voice, data or feature subscriptions. I was told that for my order, they had a problem on their end and all I could do was wait. But I do know that some orders got pushed back further due to not as much product coming in as expected. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). You must wait until the pending order is completed or you can remove (cancel) it. Make sure youre looking at the latest version sent. llyndrael, The iPhone 14 Pro Max is. 1. calling 8am sharp haha!! For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There is a one-time charge to initiate a vacation suspend. You can't have more than one pending order on your account at a time. When I tried contacting a live chat agent, nothing could be done either. Tap Bill . Re: Your Order is on Hold It seems I don't have luck with Verizon CS. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). There are many reasons why you may need to suspend your service. and our A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. My original ship date was 10/22 doubt it will be shipping by then. Hopefully this issue has been resolved. You can't complete additional orders while you have a pending order on your account. They should've sent you an email about your order being put on hold. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. About Verizon store pickups Expand All Go to the Pending account changes page in My Verizon to remove or cancel an order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. It still says on hold after doing all that. calling 8am sharp haha!. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Verizon customer now for 17 years but just about to end! If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Plus get discounts. NidiaA_VZV And guess what?!! I was wondering why I had not received notification that the phone had shipped. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. I have been purchasing my iPhones from Apple. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. This suspension option is only available once every 12 months. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. I am spending my 3rd hour with them - same message "Max order read attempt reached." Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. 4. Buy the New Apple Airpods Pro (2nd Generation) | Verizon They deliver free, usually the next day. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? I went to My Verizon and the order isn't even showing as a recent order. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Iphone order put on hold!? - Verizon Community Details Get it fast Select shipping options at checkout. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network.
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