Choose how fast you want your package to arrive. I tried contacting customer service again, but the rep wouldn't close the case yet. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Obviously I don't trust him to give me the money back AFTER I ship it out. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Box it, label it, send it all from home. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. My questions: how long do I have to before my refund request is cancelled? The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Returns are easy with USPS. zip code are eligible for Free Returns. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). How to use your eBay earnings to purchase shipping labels. I started a return which the seller accepted but I got this message. What to do when seller can't send a return shipping label? "Does this option not appear on the screen until after three days?". Who's responsible for return shipping costs depends on why the item is being returned. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. When youre responsible for return shipping, you can choose from a number of options in the return request form. "The seller can't send a return shipping label". There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you don't have one, you can order supplies online or buy one at The UPS Store . If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. If you return an item using a paid method, we'll deduct the cost of return shipping Just print your own shipping label with postage and then schedule a Package Pickup. Contact the seller for a return shipping label. 770752426095 bcb85849-4774-4837 . SelectExamples of alternative shipping arrangements below for more information. The seller agreed to a return, but can't buy a return shipping label (international shipping). Tip If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Enter a message to send to your buyer along with the return label. That is starting to make more sense now. A strong shipping strategy is key for a successful holiday. For more information about refunds and refund amounts, go to Refunds and Exchanges. an eBay return shipping label won't be available. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. Please select what best describes the information: Thanks! What happens if the item is lost while it's being returned? I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". https://twitter.com/askebayhttps://www.facebook.com/eBay/. Confirm your return address on the label. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. and our What happens if the item is damaged while it's being returned? When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Return shipping costs when you use an . returns, This isn't the information I was looking for. Seller not sending return label - The eBay Community However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." Now I'm supposed to send items back. Typically shipping software is used to create return shipping labels. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. 2023 I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Simply print the label on normal paper and tape it to the package. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Since you are both in a transaction it is ok for you to give them your email address. You can choose whether to accept returns if a buyer changes their mind about a purchase. . Hopefully I won't have to do a chargeback. Return shipping for buyers | eBay
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