Thriveworks Counseling Reviews, Ratings | Counseling & Mental Health They asked us to also send an email which we did. Its therapists also have evening and weekend hours, making therapy accessible to those whose schedules do not allow for daytime sessions. While Thriveworks services may be more expensive to pay out-of-pocket, it does accept health insurance, which can reduce your per-session cost. **** ******. A mere twenty-seven percent of the users we surveyed said that they found a therapist who supported their identities and only 41% of the users were able to find a therapist who fitted all of their needs. We have confirmed that our billing team has attempted to reach out to the client to offer assistance, but they have not heard back at this time. Thriveworks has been deceiving in their billing procedures. Thriveworks does not have a sliding scale or other discounts available. Emailing support is a non-emergency way to contact a company with membership or billing questions. Now this charge shows up out of nowhere on my checking account transaction log. somebody finally called me on 3/28. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. Best Online Addiction Counseling of 2023 - Verywell Mind Thriveworks did not respond to my questions about a refund and only said they would cancel my subscription. How to cancel my recurring subscription - ThriveCausemetics.com Help Center We have confirmed with our billing team that the client does not have any outstanding balance and that they will no longer receive any communications from our team, as their account has been fully closed. Log in to manage your appointments, join telehealth sessions, and complete paperwork. On top of the that my teenage son has received little to no help with his treatment. Although there is an app available, you need an access code from your local Thriveworks office to use it, and neither of my therapists even suggested it. Thriveworks Solutions, LLC | Better Business Bureau Profile They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. This is a real benefit for an online therapy company as many of its biggest competitors, including BetterHelp, do not. So if anyone from this office decides to respond to this complaint, give me the name and phone number for the corporate office so I can communicate directly with them. Cancellation Policy | Thriveworks You can also explore the menu options at the top of the screen. Our team has confirmed that they have reached out to the client to confirm that their membership is cancelled, and that our billing team is currently working to get in touch with the client's insurance to process their claims. We have confirmed with our billing team that emails were sent prior to the charge in question, and that our team has reached out to go over the claims and the patient responsibility after processing through insurance with the client. In January. The first time, I was told that there shouldn't be any charges and I did not owe anything. I submitted my insurance to Thriveworks in November and they billed me for the full amount rather than my insurance. Today, after not using their service for 8 months, they took $396 out of my bank account. The late cancellation fee of $135 will only be charged if a client: Doesn't cancel or reschedule with at least a 48-hour notice Doesn't show up for their appointment BBB Business Profiles may not be reproduced for sales or promotional purposes. Every week all new applications are reviewed. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. Like navigating the Thriveworks website, signing up for Thriveworks is incredibly easy. They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. As weve mentioned, the quality that makes Thriveworks stand out the most against its competitors is its flexibility. I was billed $59.58. Provide your account details such as email address and username. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Well guide you through the process. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Theres no way to filter by identity. BBB Business Profiles generally cover a three-year reporting period. I have asked for this information on 3 separate occasions and to this date, no one has given me that information. Cancel Direct Line Auto-Renewal Before You're Charged Again! We have helped over 300,000 people with their problems. Thriveworks has been deceiving in their billing procedures.
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